wow

[ksmith]

I emailed Lodge Cast Iron to let them know that they had shipped the wrong item, and asked whether I needed a Return Authorization # to send back the griddle. The customer service rep emailed back today--she said they will send me the grill, and that I can keep the griddle at no charge.

Looks like Lodge will be my first choice for cast iron and whatever enameled cast iron I buy in the future.

Comments

[kristine-smith.livejournal.com]

I didn't expect it. I would have been thrilled if they had sent me a postage paid return sticker.

[lisamantchev.livejournal.com]

Shipping weight is probably cost prohibitive, plus this way they get a customer-for-life. ;)

[kristine-smith.livejournal.com]

Yeah. I just emailed them back, thanking them in return.

Funny aside--the lady who emailed me? Her last name is "Wooden".

[lisamantchev.livejournal.com]

*hee*