Well, that was even more fun

My wireless stopped working around 730 this evening. The daily back-up had just started, and got stuck in "pending" mode for too long. I stopped it, then tried to connect to a couple of sites. Nothing.

I initially assumed that my wireless router had gone south like it did last year, especially given that I had not done any of the recommended PM (shutdown/start-up 2x a month, and a hard reset once a year). So I did a soft reset. No go. A hard reset. Nope. Another hard reset. Nope. All this along with sequential shutdown/start-up of the cable modem, the router, and my MacBook.

It didn't occur to me that anything was wrong with the cable modem given that the phone worked--I have a landline with VOI--and all the pertinent lights were on. But after another hard reset of the router failed to resolve the issue, I called Comcast. Got a recording that things were slow due to high call volumes and yes, they knew about the high speed internet issues and they were working to resolve. So. It wasn't my router after all.

Well, I'm back online now, four hours later. And I now know how to reset my router. And I already performed the annual hard reset, so that's out of the way. I'd been putting it off because I didn't want to risk losing connectivity in case I screwed up. Turns out that it wasn't that big a deal.

Well, that was even more fun

My wireless stopped working around 730 this evening. The daily back-up had just started, and got stuck in "pending" mode for too long. I stopped it, then tried to connect to a couple of sites. Nothing.

I initially assumed that my wireless router had gone south like it did last year, especially given that I had not done any of the recommended PM (shutdown/start-up 2x a month, and a hard reset once a year). So I did a soft reset. No go. A hard reset. Nope. Another hard reset. Nope. All this along with sequential shutdown/start-up of the cable modem, the router, and my MacBook.

It didn't occur to me that anything was wrong with the cable modem given that the phone worked--I have a landline with VOI--and all the pertinent lights were on. But after another hard reset of the router failed to resolve the issue, I called Comcast. Got a recording that things were slow due to high call volumes and yes, they knew about the high speed internet issues and they were working to resolve. So. It wasn't my router after all.

Well, I'm back online now, four hours later. And I now know how to reset my router. And I already performed the annual hard reset, so that's out of the way. I'd been putting it off because I didn't want to risk losing connectivity in case I screwed up. Turns out that it wasn't that big a deal.